General Sales conditions of the company aktivplus ltd., German Branch Office

1. General:

The following general sales conditions apply for all contracts, shipments and other services. Herewith we disagree to all contradicting clauses of the other parties’ contracts or rules. All additional agreements need written confirmation from our side.

2. Date of contract:

By pressing the button “Bestellung abschicken” – “Send order” you make a binding order for the goods in your product basket. The confirmation of receiving your order follows immediately after the order is sent. The purchase contract comes in force together with our shipment confirmation issued or with the shipment of goods.

3. Viewing the contract text:

The contract text is saved. You can see the general sales conditions at any time on this page. Your concrete order data can not be downloaded from the website due to security reasons.

4. Right to withdraw the order

As a customer (Verbraucher) in the sense of §13 BGB, you are no longer bound to your order, when you withdraw it within 2 weeks upon reception of the goods. The withdrawal needs no ground and can be carried out in writing or by sending back the goods.

The proper timed sending to the following address is enough to keep within the withdraw period:

aktivplus Ltd. Niederlassung Deutschland

Helmut Steiner
Franz-Joseph-Str.28
80801 München
Deutschland
Email:
Tel: +49 (0)89 340 777 0
Fax: +49(0)89 340777 77

In case of a valid withdrawal the services received by both parties shall be returned. When you can not return the received services fully or partially, the received goods in the original condition or not at all, you are obliged for the corresponding compensation.

This does not apply, when the worsening of the goods resulted purely from their testing, likewise it could have been possible in a shop.

Furthermore you can avoid fulfilling the above compensation duty by not using the goods as the owner and avoiding causing any harm or defect to them.

The return post costs are to be carried by you. This clause does not apply in case of the wrong shipment.

The return post is to be prepaid in full, not sufficiently paid mailings will not be accepted. When you send back broken or used goods, the legally defined amount will be charged.

This can be avoided, if you solely test the goods like it could have been possible in a shop, return the goods without usage traces and pack them in the original package.

5. Not to be returned:

- The goods, produced according to the customer’s specification or tailored to personal needs. Or the goods, which can not be sent back due to their integral qualities, perishable goods or the goods with “best before” date passed.

- Audio or video materials, or software, when the package has been opened by you, magazines, newspapers and journals.

6. Guarantee :

The guarantee is provided according to the law requirements, in case of defect we provide additional shipment or improvement at your choice. In case the improvement does not succeed, or the additionally supplied goods are also defective, you can receive back the whole price paid provided you returned all the shipped goods. Please consult the product documentation for eventual producer’s warranty.

7. Shipment and payment:

The terms of shipment and payment are provided in detail in the order form. There is no minimum volume order. The shipment kind chosen by our customer is charged according to the local standard price. Please find the expected shipment period in the corresponding product description. In case no information in the product description is provided, the shipment will be carried on within 30 days upon reception of the order. At your wish, a longer shipment period can be agreed upon. We keep the right for partial shipments. Additional shipment costs are charged only if specially agreed.

8. Shipment time

The goods available from the warehouse are sent within 7 days. In case of shortage of goods you will receive information via e-mail.

9. Reservation of property rights

The goods remain in the ownership of “aktivplus Ltd.” Until the full payment is made.

10. Information security clause

We use your data only for proceeding your order. All client data are saved and used in accordance with the prescriptions of BDSG (“Bundesdatenschutzgesetz” – National Law for Information Security) and TDDSG (“Teledienstdatenschutzgesetz” – Law for Information Security in Tele-services). You keep the right to obtain the information, reference, for closure and erasure of your saved data free of charge. Please contact us or send your request per post or fax. We do not forward your personal data, including your house and e-mail address without your explicit permission. You can recall this permission at any time. This does not apply to our service partners, who need your data to proceed your order (e.g. the shipment carrier / post and the Bank institution that proceeds the payment). In such cases only the necessary minimum information will be transmitted. Saving the cookies information about your client data is optional at your wish in this shop, in case you prefer to have it recallable by your next visit. The cookie data saves you from repetitive completing the forms. You can manage or deny accepting cookies with your browser program.

11. Place of jurisdiction

When the other party is a legal entity (Kaufmann), the place of jurisdiction and the court for both sides is the location of “aktivplus Ltd.” The German Law is the only one to be applied.